My name is Lawrence Land, Owner & Operator of Choice Green. Whenever someone calls me or my company they reach me. Not an operator, not an administrator. Me. They mention me by name or they ask, "Is this Choice Green", and I reply yes it is.
No impersonal or intangible 3rd Party. I come to you today as someone who has been seriously wronged by a slanderous keyboard stroke. The worst part of it all, it's a qwerty fairytale. Stay tuned in for the whole ride.
I promise it will be worth it. If you're really good and stay for the ending, you'll get awarded with some very special bonus video's, straight from the good people on YouTube. (YouTube, where everyone is a star. Except for Rebeca Black).
We currently have one negative review on our Yelp! profile stating that we threatened our customer in Long Island City, "Neil M.", and we destroyed their property, over charged them for materials, and sent a fire breathing dragon to give them a french kiss.
Okay, that last part was made up. But so is the entire testimonial. We never worked for a Neil M in Long Island City in the last year, or in the last 6 months. As a matter of fact we haven't done work in Long Island City in over 2 years. We don't advertise there. While we do get calls from other areas, even as far as California and Florida, we don't advertise anywhere else in the New York City area except Manhattan N.Y., and a few select areas of Brooklyn.
Example (Copy and pasted from my currently live Yelp! profile):
Meet the Manager:
We service many areas: These are the areas we service the most. - visit our website for more details
Park Slope, Brooklyn, NY,
Midtown East, New York, NY,
Midtown, New York, NY,
Hell's Kitchen, New York, NY,
Lower East Side, New York, NY,
Carroll Gardens, Brooklyn, NY,
TriBeCa, New York, NY,
Battery Park City, New York, NY,
Greenwich Village, New York, NY,
East Village, New York, NY,
Upper West Side, New York, NY,
Union Square Park, New York, NY,
Chinatown, New York, NY,
Chelsea, New York, NY,
Little Italy, New York, NY,
SoHo, New York, NY,
NoLita, New York, NY,
NoHo, New York, NY,
Union Square, New York, NY,
Williamsburg, Brooklyn, NY,
Financial District, New York, NY,
Central Park, New York, NY,
Bowery, New York, NY,
Brooklyn Heights, Brooklyn, NY,
Cobble Hill, Brooklyn, NY,
Dumbo, Brooklyn, NY,
Fort Greene, Brooklyn, NY,
Stuyvesant Town, New York, NY,
Murray Hill, New York, NY,
Upper East Side, New York, NY,
West Village, New York, NY,
Roosevelt Island, New York, NY,
That's where the highest concentration of calls comes from.
And now my rebuttal of the "Neil M." review as it is currently posted on Yelp!:
©2012 Experience is still a tough item to shop around for. Choice Green
The above testimonial is a false review. Please deal with it accordingly. It's posted by "someone" who has been on Yelp! less than 7 days.
It's unfortunate that if this person really wanted to warn you about just how very bad we are, they could've posted a rebuttal after the 3rd or 4th time I amended my initial comments 2 days ago... This is now October 10th 2012 and the time is 11:12 E.S.T
It's also highly & extremely unfortunately for the customers who use Yelp! correctly, that the above review is not factual. The review above is a complete work of fiction. I'm adamant about it because it took 7 years to build my reputation, and it's being tainted by events that never took place. From now on I will take a video catalog of ALL of my projects from start to finish, not just the select projects available for review along with video testimonials currently on my website. Customers will provide explicit details of what they would like done to the letter and all cost will be accounted for. All aspects of all jobs will be documented, by way of video.
I cannot sit idly by and allow this, and if you built a business with a reputation like mine, you may just understand why I'm upset.
Common sense means that the person addresses me by my name, or my company directly. Over 95% of the reviews on my Yelp profile address me by name, or mention the name of my company, even the filtered reviews. As a matter of fact, most reviews posted on this site mention someone specific person or company by name, along with details of the work, and what pleased them (or displeased them), regarding their experience with the service they've been provided. So why is this review left to stand out when it gives absolutely no specifics whatsoever, regarding the nature of the work, who I am, or what company they're addressing?
I am a staunch advocate for freedom of speech, when people aren't lying. But this "person" has a written response. So do I. I have video testimonials on my website with a record of doing what's right. This review is an outright lie and I hope that you treat it as such. 7 years of going far above and beyond, back when I was installing television for $50.00, just trying to prove myself to my customers. I knew then I had licensed and insured caliber work to give my clients because of my licensed and insured experience. I've gone with customers to stores to pick up items. I've researched for them. I've purchased materials that were not even part of the job to make my clients lives easier. This allegation is not just false, it's malicious intent, and makes a mockery of everything I do as a service provider to make peoples lives easier. I wouldn't have people willing to allow me to put them on camera regarding the services I provide if any of the above is true.
We haven't worked for this person, and looking back at the negative reviews posted by other customers regarding other services provided on Yelp!, including but not limited to our competition, there were specific reasons why people were displeased with the service. Example: "Hi Yelp! community. My name is Thomas Anderson. ABC movers ruined our antique coffee tale. They scratched the glass, and loosened one of the legs. They didn't return our phone calls, and now their website is no longer online. They are closed and we haven't been able to find anyone who can fix this for us. Watch out for people like this and make sure you check references."
That's a "real" review, negative or positive. What we have here is a person who has not said specifically that what we did for them. What is is we ruined. Didn't say what we did or didn't do to assist them. No details of the work in question. No time period.
We also have a blog entitled work in progress, where you can see the projects that we have handled for our numerous customers, new and old. As long as we've operated as handymen, this is the first I'm hearing of someone who is disgruntled with our level of professionalism. We keep records of the projects we've done, so we can be even more effective regarding the personal touch each and every one of our customer has come to expect from us, and at no time in the last 2 years have we been to Long Island City. If this was the person we did work for over 2 years ago, how is it they remembered no specifics, but they were able to track down our Yelp! profile? We only advertise in very select areas of Brooklyn, and Manhattan. If this particular review is not removed soon we will no longer be participating in the Yelp! community.
After I arrived home this evening, after making some adjustments to a customers stereo system I installed months ago (who left a review that has since been filtered), I know who I am. I didn't charge them a dime. I was there to help and assist.
Take care and enjoy your day. Thanks for taking the time out to read this and we look forward to serving you.
This concludes my rebuttal of their "honest" feedback.
Now I know I promised all the boys and girls out there something special if you stayed with me to the end. Well you've earned your reward.
Here it is:
One of the main reasons why I have video testimonials all over my website. Real people telling you the truth.
SINCE YOU'VE BEEN EXTRA NICE (I'm typing/yelling to the people in the back), AN ADDITIONAL BONUS. IT'S YELP'S FILTER EXPLAINED BY YELP! THEMSELVES. WHAT'S INTERESTING ABOUT THIS VIDEO, IS THAT YELP! HAS DISABLED THE COMMENTS AND RATING'S ON THEIR OWN YOUTUBE VIDEO. THINK ABOUT THAT. A REVIEW WEBSITE THAT WON'T ALLOW YOU TO REVIEW THEM. AS BUGS BUNNY WOULD SAY, "INTERESTING, AIN'T IT?". You'll see what we mean when you actually view the video on YouTube. In the video it seems as if the guy is talking too fast. Well, draw your own conclusion. Here are some more lies from a Yelp! representative: They say here, that if the person who left the review is trusted in the above filter, the system will get them off of your page. Why is it this "Neil M." who is bad mouthing my business, has no friends, and no other reviews? He's been a member for 7 days, yet their "filter", puts other people who left straight forward and honest reviews, that were detailed, with more than one year within the Yelp! community, are buried? Lies. Atop more lies. Now I know why Google backed off in their attempt to purchase Yelp!. Read the article here. I know that the article doesn't give a definitive answer on who walked away, what does my track record, vs. Yelp! Lawsuits say to you?
The only answer a fool can give is I don't know. The wise man says, I don't know, yet. - Quote written by L. Land ©2012 2:02 pm